Communicate for Influence!

In any Crisis, any Conflict, or any Dispute - Leveraging INFLUENCE brings better results.

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Influential readings by Niall Gillett

Latest Post

Why I don’t teach Customer Service.

Why I don’t teach Customer Service. I never teach Customer Service. I am asked to do so on a regular basis, but I always refuse, and here is my reason. Let me tell you a story. I once led a Business Analysis project for a …

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